Changed your mind? Not suitable? You have 14 days to return a product to us

With Coverdeau, you have a 14-day cooling-off period (See our General Terms and Conditions of Sale) from the date of receipt of your order to return a product or your entire order. Depending on your needs, we can either refund your entire order or exchange the product for another product of your choice.

The product must be returned to us at your expense and under your full responsibility.

Product return conditions

Our return conditions are simple:

    • The return of the product must be requested within 14 days following receipt of the product

    • The product must be unused in new condition and returned in its original packaging. Custom-made or personalized products (dimensions, colors, options) cannot be returned.

    • The packaging must not be damaged

    • The product must be accompanied by the invoice

Any return that does not comply with these conditions (personalized, damaged, used, modified, or incomplete product, return period exceeded) unfortunately cannot be accepted. The product will be returned to us at your expense and under your full responsibility.

Procedures to follow to return a product

    1. In your Customer account, go directly to Orders and click on Refund Request. Fill out the Refund Request form. If you have not created an account on our site, please contact us via our contact page. In your request, please indicate your wish to return the ordered product(s) and the reason for the return. Your request must reach us via the Internet no later than 14 days after receipt of your item.

    1. Upon receipt of your request, our Customer Service will confirm the return by email. You then have 20 days from receipt of the validation from our Customer Service to send us the product(s). The postmark or carrier’s stamp serves as proof.

    1. Pack the product properly so that it is well protected during transport. We remind you that, contractually, your product travels at your own risk and at your expense. The product in its original packaging must be shipped in a carton designed and suitable for transport.

    1. It is mandatory to include a copy of the purchase invoice in the package. Consider insuring the product with your carrier, by declaring the new value of the product, in order to be properly compensated by the carrier in case of loss or damage.

    1. Send the package to the following address: Coverdeau – 17Bis Route du Petit Conseiller 33750 BEYCHAC et CAILLAU. Return shipping costs are at your expense.

    1. Upon receipt of the product, we will send you an acknowledgment of receipt.

  1. We will proceed with the refund. You will be refunded, at the latest within 15 days, by bank transfer or by a refund to your credit card account. If you wish to exchange the product, we will issue a credit note to be used for the new product you have chosen. From then on, you can place a new order. If the amount is higher than your credit note, you will have to pay the difference. If the amount is lower than your credit note, we will refund the difference.
 

Return and refund of pool cover motors

The refund of pool cover motors occurs after a technical assessment by the manufacturer. The refund — subject to the validation of the compliance of the return by the supplier — will be made within a maximum period of 2 months from the date of receipt of the product at our premises.
 
UNICUM motors, manufactured to order and custom-made, are neither taken back, nor exchanged, nor refunded. Please check all technical specifications carefully before validation.
 
 

Request a product return via your Customer Area: