As we consider the protection of your personal data to be essential, we would like to use this privacy policy to inform you about the way in which we collect and process this data.

This privacy policy sets out and informs you of how we use and protect any information you may provide to us when you use this site, which can be accessed from the following URLs: https://www.coverdeau.fr/ and https://www.coverdeau.com/ (hereinafter referred to as the “Site”).

Please note that this privacy policy may be amended or supplemented at any time, in particular in order to comply with any changes in legislation, regulations, case law or technology. In such a case, the date of the update will be clearly identified at the top of this policy. These changes are binding on the User as soon as they are put online. The User should therefore consult this confidentiality and cookie use policy regularly to take note of any changes.

PERSONAL DATA

In general, you can visit the Site without providing any personal information about yourself. In any event, you are under no obligation to provide us with this information. Nevertheless, if you refuse, you may not be able to benefit from certain information or services that you have requested.

In certain cases, we may ask you to provide information (hereinafter referred to as your “Personal Information”):

  • first and last name ;
  • e-mail address ;
  • telephone number ;
  • postal address ;
  • your opinion on our products ;
  • payment information (on e-commerce media) ;
  • your purchase history (on e-commerce supports) ;
  • any special request you may make to us (mainly for archiving purposes);
  • the photos or videos you want to share;
  • information relating to surveys that we use for statistical purposes.

By providing this information, you expressly agree to it being processed for the purposes indicated in point 2 and for the purposes stated at the end of each form.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on 14 April 2016, and the amended Data Protection Act of 6 January 1978, we inform you of the following:

1. Identity of the data controller

The data controller is Coverdeau SARL, whose address is BUREAU DU LAC II – IMM P, RUE ROBERT CAUMONT, 33049 BORDEAUX CEDEX.

2. Purposes of processing

We may process your Personal Information:

  • in order to provide you with the information or services you have asked to receive (ordering a product for sale on our Site or sending you our newsletters following your registration); and/or
  • to collect information that will enable us to improve our Site, our products and our services (in particular by means of cookies); and/or
  • in order to be able to contact you about events related to our business, including product updates and customer support.

3. Recipients

We are the sole recipient of your Personal Information. This information, whether in individual or aggregated form, is never passed on to a third party, notwithstanding the sub-contractors we use (you will find more information about them in point 7). Under no circumstances does our company market the personal data of visitors and Users of its Site.

4. Shelf life

Your Personal Information is kept by our company only for the time corresponding to the purpose of the collection, as indicated in 2 above, and in any event for no longer than 24 months.

5. Data protection rights

You have the following rights concerning your Personal Information, which you may exercise by writing to us at our e-mail address or postal address (see point 1) or by using the contact form on our Site.

If you are already a customer, you can modify your personal details directly and download all the data we keep for tracking your orders and our relationship directly into your customer account.

Right of access and communication of data

You have the right to access the Personal Information that concerns you. However, in view of our obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed provided that you can prove your identity, in particular by producing a scan of your valid identity document (in the event of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the event of a request sent in writing).

We shall be entitled, where appropriate, to oppose manifestly abusive requests (by their number, repetitive or systematic nature). To help you in your approach, particularly if you wish to exercise your right of access by sending a written request to the postal address mentioned in point 1, you will find, by clicking on the following link, a model letter drawn up by the CNIL: https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

Right to rectify data

Under this right, you are entitled by law to request the rectification, updating, blocking or deletion of any data concerning you that may be inaccurate, incorrect, incomplete or obsolete.

You may also define general and specific directives relating to the fate of personal data after your death. Where applicable, the heirs of a deceased person may request that the death of their relative be taken into account and/or that the necessary updates be made.

To help you with your request, in particular if you wish to exercise your right to rectification on your own behalf or on behalf of a deceased relative, by sending a written request to the postal address mentioned in point 1, you will find a model letter drawn up by the CNIL by clicking on the following link: https: //www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

Right to object

This right can only be exercised in one of the following two situations:

  • Where the exercise of this right is based on legitimate grounds ;
  • When the purpose of exercising this right is to prevent the data collected from being used for commercial prospecting purposes. To help you in your approach, particularly if you wish to exercise your right to object by sending a written request to the postal address indicated in point 1, you will find a model letter drawn up by the CNIL by clicking on the following link: https: //www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

6. Response times

We undertake to reply to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 1 month from receipt of your request.

7. Authorised service providers and transfer to a non-EU country

We inform you that we have recourse to authorised service providers to facilitate the collection and processing of the data you have communicated to us. These service providers may be located outside the European Union and are responsible for communicating the data collected via the various forms on the Site (with the exception of the form enabling you to exercise your data protection rights, which is provided and used by us alone).

8. Complaint to the competent authority

If you consider that our site is not complying with its obligations with regard to your Personal Information, you may lodge a complaint or a request with the competent authority. In France, the competent authority is the CNIL, to which you can send an electronic request by clicking on the following link: https: //www.cnil.fr/fr/plaintes/internet.

Unless express consent is required by the data protection laws of your country, by using these Materials (as defined above), you consent to our collection and use of your personal data as described in this Policy and to the transfer of your personal data to countries other than your own (including countries outside the European Union).